Effective Date: 01/04/2024

1. Introduction

At Air Track Telematic Solutions (“we,” “our,” or “us”), we are committed to ensuring your satisfaction with our products and services. This Return and Refund Policy outlines the conditions under which we accept returns and issue refunds.

2. Returns

2.1 Eligibility for Returns

  • Items must be returned within 15 days of the purchase date.
  • Items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase (receipt or order number) is required for all returns.

2.2 Non-Returnable Items The following items are not eligible for return:

  • Software products that have been downloaded or activated
  • Subscription services after they have been accessed or utilized
  • Customized or personalized items
  • Clearance or final sale items

2.3 Return Process To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization.
  2. Pack the item securely in its original packaging and include the return authorization form.
  3. Ship the item to the address provided by our customer service team.

2.4 Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where the item was defective or an error was made by us in the original order.
  • We recommend using a trackable shipping method to ensure the safe arrival of your return.

3. Refunds

3.1 Eligibility for Refunds Refunds are issued once we receive and inspect the returned item. Refunds are processed based on the following conditions:

  • The item must be in its original condition and packaging.
  • The return must be accompanied by proof of purchase.

3.2 Refund Process

  • Approved refunds will be issued to the original payment method within 3-5 business days of receiving the returned item.
  • Customers will be notified via email once the refund has been processed.

3.3 Partial Refunds Partial refunds may be granted in the following situations:

  • Items returned with signs of use or damage
  • Items missing parts or accessories not due to our error

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [email protected].

5. Subscription Services

5.1 Cancellation and Refunds

  • Subscription services can be canceled at any time by contacting our customer service team.
  • Refunds for subscription services will be prorated based on the unused portion of the subscription period, except where prohibited by law.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • By email: [email protected]
  • By phone: +91 93993-37438
  • By mail: H.No.- B/84, Vivekanand Residency, Chilhati Road, Mopka, Bilaspur, Chhattisgarh, 495006, IN